Privacy Agreement

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everfest-bunn-e-sunrise Vendors

Privacy Policy

There are many different ways you can use our services — to search for and share events, to communicate with other people or to create new content. When you share information with us, for example by creating an Everfest Account, we can make those services even better. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.

Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.
  • The choices we offer related to your information.

The effective date of this policy is January 1, 2020.

Information we collect

We collect two types of information relating to you: information you give us and information that we get from your use of our services.

Data Controller

We are the data controller for data collected on and stored in our database. We are located at 1919 South First Street A, Austin, TX, USA 78704. For any inquiries related to your data or this policy, please email or call (844) 422-7806 (Toll Free).

Information you give us

Many of our services require you to sign up for an Everfest Account. When you do, we’ll ask for personal information, such as your name, email address, mailing address, telephone number or credit card. If you want to take full advantage of the sharing features we offer, we might also ask you to create a publicly visible Everfest Profile, which may include your name and photo.

Information we get from your use of our services

We may collect information about the services that you use and how you use them. This information includes (1) device information; (2) log information; (3) location information; (4) unique application numbers; and (5) cookies and anonymous identifiers.

Device information

We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). We may associate your device identifiers or phone number with your Everfest Account.

Log information

When you use our services or view content provided by us, we may automatically collect and store certain information in server logs. We do not have technology that responds to do not track signals. This information may include:

  • details of how you used our service.
  • Internet protocol address.
  • device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL; and
  • cookies that may uniquely identify your browser or your Everfest Account.

Location information

When you use a location-enabled Everfest service, we may collect and process information about your actual location, such as GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.

Unique application numbers

Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to us when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.

Local storage

We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

Cookies and anonymous identifiers

We and our partners use various technologies to collect and store information when you visit an Everfest service, and this may include sending one or more cookies or anonymous identifiers to your device. We also use cookies and anonymous identifiers when you interact with services we offer to our partners, such as advertising services or Everfest features that may appear on other sites.

How we use information we collect

We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect our users and/or us. We also use this information to offer you tailored content – such as giving you more relevant search results and ads.

We may use the name you provide for your Everfest Profile across all of the services we offer that require an Everfest Account. In addition, we may replace past names associated with your Everfest Account so that you are represented consistently across all our services. If other users already have your email, or other information that identifies you, we may show them your publicly visible Everfest Profile information, such as your name and photo.

When you contact us, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements. When you purchase tickets or redeem rewards on the Everfest site, we may collect your phone number and/or mailing address so that we may properly fulfill and/or deliver your order.

We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer. When showing you tailored ads, we will not associate a cookie or anonymous identifier with sensitive categories, such as those based on race, religion, sexual orientation or health.

We may combine personal information from one service with information, including personal information, from other Everfest services – for example to make it easier to share things with people you know. We will not combine DoubleClick cookie information with personally identifiable information unless we have your opt-in consent.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

We processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect so that you can make meaningful choices about how it is used. For example, you can:

  • Review and control certain types of information tied to your Everfest Account by using your Everfest Dashboard.
  • Use our editor to see and adjust how your Everfest Profile appears to particular individuals. User profile information appears on the “Fans Following” section of a festival page, reviews and a user profile of someone with whom you are connected.
  • Control with whom you share information.
  • Take information out of many of our services.

You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.

Information you share

Many of our services let you share information with others. For example, user profiles are defaulted to be visible by other Everfest members. Users can set their profile to "Private" in the "Account Settings" page via the navigation menu as a signed-in user. Users can also edit their username to change their profile URL. ​​If your profile is set to private, your full profile will only be visible to Everfest members to whom you allow access. ​Remember that when you share information publicly, it may be indexable by search engines, including ours. Our services provide you with different options on sharing and removing your content. Here is a summary of how the settings control your information:

Public user profile - Profile information is visible to all Everfest users, including:

  • Photo
  • Name
  • Location
  • Member since year
  • Biography text
  • Festival tastes
  • First, favorite, and dream festival
  • All Everfest friend connections
  • All festivals you have followed, saved, reviewed

Private user profile - Only signed-in users who are my connections can see your full profile information (above). Signed-out users and signed-in users who are not your friends, will see a default private profile, including:

  • Photo
  • Display name
  • Member since year
  • Number of connections
  • Number of festivals

Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legally approriate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

Where we can provide your information access and correction, we will do so for free. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Full Erasure of Your Data

Should you require erasure of your personal data, please contact or call (844) 422-7806 (Toll Free).

Information we share

We do not share personal information with companies, organizations, and individuals outside of our company unless we have your consent or in connection with external processing, as follows.

With your consent

We will share personal information with companies, organizations or individuals outside of our company when we have your consent to do so. We require opt-in consent for the sharing of any personal information. Opt-in consent may include you affirmatively choosing to use certain features on the site such as those indicating your intent to attend a specific festival, including but not limited to buttons marked as "Save", "Want", "Going", and "I'm Going". In such instances, we may share limited personal information such as Your name and email with certain specific organizers of the festivals that you have indicated your intent to attend solely for the purposes of providing you with official information about such festivals.

For external processing

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

External Processing Providers

Below is a list of providers that may provide external processing of data in the course of use of the Everfest site and products.

Facebook - Used as a login option and data source for profile information. Privacy Policy

Stripe - Handles payment processing. Privacy Policy

Google Analytics - Internal analytics around site usage. Privacy Policy

Amplitude - Internal analytics around site usage. Privacy Policy

Zendesk - For customer support resolution. Privacy Policy

MailChimp (including Mandrill) - For customer email communication. Privacy Policy

ProfitWell - For customer subscription reporting. Privacy Policy

TicketNetwork - For purchasing tickets from fans. Privacy Policy

For legal reasons

We will share personal information with companies, organizations or individuals outside of our company if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation, legal process or enforceable governmental request;
  • enforce applicable Terms of Service, including investigation of potential violations;
  • detect, prevent, or otherwise address fraud, security or technical issues; or
  • protect against harm to our rights, property or safety, our users or the public as required or permitted by law.

We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

If we are involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

When you so request, we will inform you what categories and which specific pieces of personal information we have collected about you, provided that you may only make a personal information request twice in a 12-month period and provided further that we will need to collect information from you to verify your identity in connection with your request. We will delete your data, to the extent collected in the prior 12 months, when you so request. We will to deliver such information to you free of charge within 45 days, by mail or electronically.

We will not sell your data to third-parties, unless you explicitly grant us permission to do so. Under no circumstances will we sell your personal information if you are less than 13 years of age.

Even if you were to exercise your rights under applicable law, we will not discriminate against you and we will provide you the right to equal services and prices.

Information security

We work hard to protect our users and our company from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt many of our services using SSL.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal information to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

When this Privacy Policy applies

Our Privacy Policy applies to all of the services offered by us and our affiliates, including services offered on other sites (such as our advertising services), but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include Everfest services, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.


Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.